Returns & Exchanges

At Klenotnictví Dušák, we are committed to your absolute satisfaction with our luxury timepieces and jewelry. If your purchase does not meet your expectations, you may return or exchange it within 14 days of receipt, provided the item is in its original, unworn condition with all security tags intact.

Return Process

• 1.
  Notify Our Team

  Contact our customer service department via email or phone to initiate your return request and receive a unique Return Authorization Number.

• 2.
  Prepare the Package

  Carefully place the item in its original brand packaging, including all certificates of authenticity, warranty cards, and manuals, then secure it within a sturdy shipping box.

• 3.
  Ship with Insurance

  Send the package to our boutique using a tracked and insured courier service to ensure the safety of your high-value items during transit.

• 4.
  Quality Inspection and Refund

  Once our master jewelers verify the condition of the returned piece, we will process your full refund or exchange within 7 business days.